Still No Refund or Return Info for Walker

I finally got totally fed up and decided to email the manufacturer directly since my emails are now going unansered from the vendor.  This is the email I just sent:

My item was ordered on Aug. 30th. I received the wrong size on Sept. 2nd and contacted customer support at spinlife.com via telephone immediately on Sept. 2nd. I was told a the correct item would ship and I would be given return authorization for the old item in a timely fashion (either that day or the next). On Sept. 8th I was told via email spinlife needed the serial number/part number of the item before the Return Authorization information could be obtained. I gave the information via email that same day. I have given everything requested, a new item was not shipped as stated so I canceled the order and wanted only the return authorization (for the wrong item to be shipped back) and to obtain a refund. I really need to return the item for a refund as soon as possible. What I am requesting is an immediate refund and return authorization from spinlife.com, however now my emails are going unanswered.

The item to be returned (it was the wrong size for my son -- I ordered the youth size and the young adult size was delivered) is the Nimbo Walker item number KA4200N young adult size in midnight blue. I would appreciate assistance in obtaining return authorization and a refund as soon as possible. I ended up ordering the correct Nimbo walker from a different vendor and it arrived as described.

Sincerely,

Angela Wilhelm

Can you believe this?  They are just ignoring me and hoping I go away?  This is rediculous!  So please know what you're getting into if you order from spinlife.com.  My advice is DON'T!!!!

Will keep you posted.

On a good note, like I mentioned in my email above, the new walker came from the new vendor and is FABULOUS!  I will post some pictures later!!