Hi Rep,
I understand that it's the manufacturer who needs the information regarding the return of the wrong item. But this is getting very frustrating. The error was theirs in that they shipped the wrong item. If I can't get the correct item shipped today I would like to cancel my order and obtain a refund and of course RA info so I can send the wrong item back.
Sincerely,
Angela Wilhelm
About an hour later on Sept. 9th
Actually just send the RA number -- DO NOT SEND A NEW WALKER. I placed an order elsewhere because my son needs the walker asap.
Angela Wilhelm
Several Hours Later:
Hello Angela,
We will have the RA processed as soon as possible. I do apologize for the mishap with your order.
Sincerely,
Rep
So it went downhill. I am fed up. How long could it possibly take to get an RA number? I don't know. I ordered through another vendor, although it's the same manufacturer (specific to the walker Jack needs).
We wait...
So now I have two payments of a few hundred dollars out to two vendors and Jack still doesn't have a walker....my new order should arrive between 9/15 & 9/18.
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